What we collect: Identity, verification documents, payment details, and device technical data.
Why we collect it: To manage your account, process payments, prevent fraud, and comply with Philippines laws.
Who sees it: Our internal team and trusted partner payment/verification providers. We never sell your data.
How long we keep it: For the life of your account and the period required by legal gambling regulations.
Your control: You can request access, correction, or deletion of your data via our support channels.
1. Introduction and Scope
This Privacy Policy describes how tmtplay collects, uses, and protects the personal information of our users based in the Philippines. By using our platform, you agree to the practices described herein.
This policy applies exclusively to the services provided on our official website and app. It does not apply to third-party websites or external services you may visit after leaving our platform; we encourage you to review the privacy policies of any third party you interact with.
2. Personal Information We Collect
Account and Identity Data
Information provided during registration (such as name, date of birth, and contact details) to create and maintain your user profile.
Verification Documents
Government-issued identification and proof of address used to verify your identity and age, ensuring compliance with legal requirements.
Payment Data
Details required to process deposits and withdrawals, handled securely through our partner payment providers.
Gaming and Transaction Activity
Records of your wagers, winnings, and transaction history to provide account services and monitor for unfair play.
Technical and Device Data
IP addresses, browser types, device identifiers, and operating system details to optimize performance and detect security threats.
Communication Records
Logs of your interactions with our customer support team to resolve issues and improve service quality.
3. How We Collect Data
We gather information through three primary channels:
Directly from you: When you register, update your profile, upload KYC documents, or contact support.
Automatically: Through cookies and tracking technologies as you navigate our website and app.
From partner providers: Through trusted payment gateways and verification services that confirm the validity of your details.
4. Why We Use Your Data
Your information is used for the following purposes:
Account Management: To facilitate your login, manage your balance, and provide a personalized experience.
Financial Transactions: To process deposits and withdrawals accurately and securely.
Verification: To confirm you are of legal age and to prevent identity theft.
Security and Fraud Prevention: To detect multi-accounting, combat money laundering, and prevent fraudulent activity.
Legal Compliance: To fulfill obligations mandated by gambling laws and regulations in the Philippines.
Marketing: To send you promotional offers and updates, provided you have given us your explicit consent.
5. When We Share Data
We do not sell your personal data to third parties. We only share information when necessary for the operation of our services:
Service Providers: With payment processors, identity verification agencies, and technical infrastructure providers.
Legal Obligations: When required by law or by a valid request from relevant regulatory authorities.
6. How We Protect Your Data
We implement robust security measures to keep your information safe:
Encryption: Using industry-standard encryption for data in transit between your device and our servers.
Access Control: Restricting internal access to personal data to only those employees who require it for their job functions.
Payment Isolation: Ensuring sensitive payment details are handled by specialized providers rather than stored on our local servers.
Continuous Monitoring: Actively monitoring our systems for vulnerabilities and unauthorized access attempts.
7. Cookies and Tracking
We use cookies to enhance your user experience and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.
8. Your Rights
You have several rights regarding your personal data:
Access and Correction: You may request a copy of your data or ask us to correct inaccuracies.
Deletion and Portability: You can request the deletion of your account or ask for your data to be transferred.
Objection and Withdrawal: You may object to certain types of processing or withdraw your consent for marketing at any time.
To exercise these rights, please contact our support team via the channels available on this site. Note that even after an account is closed, we are required by gambling and anti-money laundering rules in the Philippines to retain certain records.
9. Data Retention
Personal data is retained for the duration of your active account lifecycle. Once an account is terminated, we keep specific information for the timeframe required by applicable law in the Philippines to satisfy auditing and regulatory obligations.
10. Age Limits
Our services are strictly limited to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be closed immediately and any remaining funds will be handled according to our internal safety policies. Parents or guardians who suspect a minor is using our platform should report this to our support team immediately.
11. Cross-Border Transfers
To provide a global-standard gaming experience, some of our technical and service providers may operate outside the Philippines. In such cases, we apply necessary safeguards to ensure your data remains protected regardless of where it is processed.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.
13. Contact Us
If you have any questions or concerns regarding your privacy or the management of your data, please reach out to us.
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